RETURN POLICY & REFUND POLICY & REPLACEMENT POLICY
In UVIYO we want you to be happy with your order. We want your experience to be 100% positive and we work hard to provide flawless products and services. In the (rare) event your purchase does not meet expectation, we want to answer the important questions for you about our return for the refund and exchange policies.
You do not need to return an item if you cancel an order before we ship the product. We'll refund you within 72 hours and deduct 10%-25% fees depending on what the 3rd services payment platforms charge us for the label printing, order handling, and other costs. In order to cancel your order for the refund, please contact us at email@example.com so that we can ensure you receive your refund.
SECTION 1 - Order Cancellation and Refund Policy before Shipment:
We have a 30-day policy. Once 30 days have elapsed since your purchase, we can no longer offer you a refund. This is why we encourage our customers to let us know if they are dissatisfied with their purchase as soon as possible, so we never have to say “no” to you.
SECTION 2 - Return for the refund after the product shipped:
If you choose to return an item within 30 days of your purchase, the item must be in the same condition that you received it in, unused and in its original packaging. You must also send us your receipt or proof of purchase.
Please, email us your inquiry with the Order number # and reason for the return to firstname.lastname@example.org. We'll provide you with the RMA number and Shipping address to return the item.
SECTION 3 - How Can I Get the Refund?
You will be responsible for the shipping costs of the item. If you receive a refund, the order shipping and fulfillment costs will be deducted from your refund. If you are expecting to exchange the item you are returning, the time it may take for you to receive your new item may vary depending on how fast we receive the return package.
SECTION 4 - How to Return the Product?
Just follow these steps:1. Send your inquiry to our Customer Service Department: email@example.com (include your order # and the reason for the return) in order to receive the RMA number. If the order returned for the refund or exchange without an RMA number, it will NOT be accepted.
2. Send the product back to us in the same package as you received it.
3. Write your Order Number #, RMA number # (which you'll receive from our customer service department firstname.lastname@example.org) on the return package.
4. Send the Tracking Number of the return package (Email it here: email@example.com). Otherwise, we will not be able to exchange or refund you. We can accept the refund only if the return package tracking number shows the delivery status "DELIVERED" to the shipping address provided by us. Please, consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
If we received the return package and you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment within 14 days.
SECTION 5 - When Do You Receive a Refund?
If you have received notification that your refund is approved but have not received your refund yet, first double check your bank account again. If it isn’t there, contact your credit card company as it may take some time before your refund is officially posted. If your credit card company still hasn’t received the refund, contact your bank as refunds sometimes get held up in processing. If none of these previous steps yield results, please contact us at firstname.lastname@example.org so that we can ensure you receive your refund.
SECTION 6: If you don’t receive your refund?
We can only refund regular priced items. Sale items cannot be refunded.
SECTION 7 - Do you refund sale items?
SECTION 8 - Need to Exchange OR Replacement item?
Send your inquiry to our Customer Service Department: email@example.com
*** A customer shall pay for the US Replacement/Exchange Shipping Fee ONLY in a case that we're doing it because of the customer's mistake (Ex.: wrong shipping address, or if the 3rd party service such as Post Carrier shows the delivery status as DELIVERED, but you say that it had not been delivered and so on).
*** It's required that the customer will keep the damaged item and doesn't dispose it. Otherwise, a customer won't be applicable for the replacement, because it violates our policy.
*** International Replacement/Exchange items will be sent only after INTERNATIONAL SHIPPING REPLACEMENT costs paid (Low rates).
SECTION 9 - International Countries Regulations and Laws
The UVIYO shop and all our Post Carriers (UPS, USPS and others) may not include all regulations for your country such as customs charge/fees. The customer responsible for those charges and for knowing and follow-up their internal country regulations and laws. From our side, we're trying to provide you the low rated international fees, even less than we pay to the post carriers.
SECTION 10 - COVID-19
Due to COVID-19, USPS, UPS and DHL international shipments to some countries have some delays because of the those countries local restrictions. Please refer to USPS, UPS and DHL website for further information and updates.