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RETURN & REFUND POLICY

RETURN POLICY & REFUND POLICY & REPLACEMENT POLICY
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In UVIYO we want you to be happy with your order. We want your experience to be 100% positive and we work hard to provide flawless products and services. In the (rare) event your purchase does not meet expectation, we want to answer the important questions for you about our return for the refund and exchange policies.


SECTION 1 - Order Cancellation and Refund Policy before Shipment:

You do not need to return an item if you cancel an order before we ship the product. We'll refund you within 72 hours and deduct 10%-25% fees depending on what the 3rd services payment platforms charge us for the label printing, order handling, and other costs. In order to cancel your order for the refund, please contact us at ask@uviyo.com so that we can ensure you receive your refund.


SECTION 2 - Return for the refund after the product shipped:

We have a 30-day policy. Once 30 days have elapsed since your purchase, we can no longer offer you a refund. This is why we encourage our customers to let us know if they are dissatisfied with their purchase as soon as possible, so we never have to say “no” to you.

If you choose to return an item within 30 days of your purchase, the item must be in the same condition that you received it in, unused and in its original packaging. You must also send us your receipt or proof of purchase.


SECTION 3 - How Can I Get the Refund?

Please, email us your inquiry with the Order number # and reason for the return to ask@uviyo.com. We'll provide you with the RMA number and Shipping address to return the item.

You will be responsible for the shipping costs of the item. If you receive a refund, the order shipping and fulfillment costs will be deducted from your refund. If you are expecting to exchange the item you are returning, the time it may take for you to receive your new item may vary depending on how fast we receive the return package.


SECTION 4 - How to Return the Product?

Just follow these steps:

1. Send your inquiry to our Customer Service Department: ask@uviyo.com (include your order # and the reason for the return) in order to receive the RMA number. If the order returned for the refund or exchange without an RMA number, it will NOT be accepted.

2. Send the product back to us in the same package as you received it.

3. Write your Order Number #, RMA number # (which you'll receive from our customer service department ask@uviyo.com) on the return package.

4. Send the Tracking Number of the return package (Email it here: ask@uviyo.com). Otherwise, we will not be able to exchange or refund you. We can accept the refund only if the return package tracking number shows the delivery status "DELIVERED" to the shipping address provided by us. Please, consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.


SECTION 5 - When Do You Receive a Refund?

If we received the return package and you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment within 14 days.


SECTION 6: If you don’t receive your refund?

If you have received notification that your refund is approved but have not received your refund yet, first double check your bank account again. If it isn’t there, contact your credit card company as it may take some time before your refund is officially posted. If your credit card company still hasn’t received the refund, contact your bank as refunds sometimes get held up in processing. If none of these previous steps yield results, please contact us at ask@uviyo.com so that we can ensure you receive your refund.


SECTION 7 - Do you refund sale items?

We can only refund regular priced items. Sale items cannot be refunded.

 


SECTION 8 - Need to Exchange OR Replacement item?

Send your inquiry to our Customer Service Department: ask@uviyo.com

*** A customer shall pay for the US Replacement/Exchange Shipping Fee ONLY in a case that we're doing it because of the customer's mistake (Ex.: wrong shipping address, or if the 3rd party service such as Post Carrier shows the delivery status as DELIVERED, but you say that it had not been delivered and so on)

*** International Replacement/Exchange items will be sent only after INTERNATIONAL SHIPPING REPLACEMENT costs paid (Low rates).