On-line returns & exchanges
Phone Cases and Headphones
Need to return an item?
In UVIYO we want you to be happy with your order. We want your experience to be 100% positive and we work hard to provide flawless products and services. In the (rare) event your purchase does not meet expectation, we want to answer the important questions for you about our return and exchange policies.
We have a 30-day policy. Once 30 days have elapsed since your purchase, we can no longer offer you a refund or an exchange. This is why we encourage our customers to let us know if they are dissatisfied with their purchase as soon as possible, so we never have to say “no” to you.
If you choose to return an item within 30 days of your purchase, the item must be in the same condition that you received it in, unused and in its original packaging. You must also send us your receipt or proof of purchase. Please do not send your purchase directly back to the manufacturer. We will handle that.
Need to refund a purchase?
To receive a refund of your purchase, we must first receive and inspect the item you wish to return. The UVIYO staff will notify you via email when we have received your return and when we’ve determined whether or not your refund is approved. If you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment within 14 days.
Order Cancellation before Shipment:
If you place the order and ask for the refund before we ship the order, we'll deduct $1-$5 fees depending on what the 3rd services payment platforms charge us.
If you don’t receive your refund?
If you have received notification that your refund is approved but have not received your refund yet, first double check your bank account again. If it isn’t there, contact your credit card company as it may take some time before your refund is officially posted. If your credit card company still hasn’t received the refund, contact your bank as refunds sometimes get held up in processing. If none of these previous steps yield results, please contact us at email@example.com so that we can ensure you receive your refund.
Do you refund sale items?
We can only refund regular priced items. Sale items cannot be refunded.
Need to exchange an item?
We only replace items that are defective or damaged. If your purchase is damaged or broken upon receiving it, please send us an email at firstname.lastname@example.org
***A customer shall pay for the US Replacement/Exchange Shipping Fee ONLY in a case that we're doing it because of the customer's mistake (Ex.: wrong shipping address, or if the 3rd party service such as Post Carrier shows the delivery status as DELIVERED, but you say that it had not been delivered and so on)
***International Replacement/Exchange items will be sent only after INTERNATIONAL SHIPPING REPLACEMENT costs paid (Low rates).
Where and how do I ship my return for the refund?
You will be responsible for the shipping costs of the item. If you receive a refund, the order shipping and fulfillment costs will be deducted from your refund. If you are expecting to exchange the item you are returning, the time it may take for you to receive your new item may vary depending on where you live. Please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
ATTENTION: When you send the product back to us for the exchange or refund, you have to follow this instruction: send it to us in the same package and write on the package your order number #, RMA number # (which you'll receive from our customer service department email@example.com) and the purpose of return (if you send it for exchange or refund). Otherwise, we will not be able to exchange or refund you.
1. Send your inquiry to our Customer Service Department: firstname.lastname@example.org (include your order # and the reason for the return) in order to receive the RMA number. If the order returned for the refund or exchange without an RMA number, it will NOT be accepted.
2. Send the product back to us in the same package as you received it.
3. Have to write on the package your Order Number #, RMA number # (which you'll receive from our customer service department email@example.com) and the purpose of return (if you send it for exchange or refund).
4. Send the Tracking Number of the package that you send back to us. Otherwise, we will not be able to exchange or refund you.