SECTION 1 - SHIPPING
Why is my package’s shipping status not updating?
If you have a domestic/local or expedited (United States) shipping address, please contact us at email@example.com to as why your package’s shipping status is not updating.
Many international packages look like they are stuck in Jamaica, NY. That is the last sorting center for USPS before leaving for another country. International shipping updates are not always updated frequently with USPS. Many times we do not see an update until the package is actually delivered. Please give it at least 5-22 business days for delivery.
If you placed a pre-paid pre-order, then it can take us 1-2 weeks to get the product in stock and process the order and only after to ship it to you with a local/domestic or expedited shipping. Please, don't send us inquires if 1-2 weeks have not been passed since your pre-order date.
How long does it take for shipments to arrive?
We ship everything out first class with USPS and UPS. Local/Domestic (United States) orders shipping take around 4-7 business days to arrive.
Expedited (United States) orders shipping take around 2-4 business days.
International (Worldwide) orders take 5-22 business days.
Note: depends on your order time and a day the order processing time can be within 12-48 hours.
Do you ship internationally?
Yes. We ship internationally (Worldwide)
Will I receive a shipping notification and order tracking number?
SECTION 2 - RETURNS & REFUND
How do I return my order and get the refund?
We are happy to accept returns if the product is in its original packaging.
What you will need to do is read an information on the following page and send the case to the address mentioned there: https://uviyo.com/pages/return-refund-policy
When you send the product back, we will need you to provide us either the tracking number or a copy of the link (send it to us firstname.lastname@example.org), otherwise, we will not know if we received your return or not. Moreover, write on the package the order # and return purpose. USPS should be the cheapest option. Then once the package has arrived safely and inspected we can exchange or refund your full order!
PLEASE NOTE: Returns must be initiated within 30 days upon delivery of the order.
SECTION 3 - PAYMENT METHODS
What are available Payment Methods?
For any issues with the orders placed on Uviyo.com, you can e-mail us: email@example.com
8AM - 3PM CST Monday - Friday
***Note: Our support team will come back to you within 30m-72h