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Click Question Expand Answer

Why is my package’s shipping status not updating?
Local/Domestic or Expedited Shipping (United States)

If you have a domestic/local or expedited (United States) shipping address, please contact us at ask@uviyo.com to as why your package’s shipping status is not updating.

International Shipping

Many international packages look like they are stuck in Jamaica, NY. That is the last sorting center for USPS before leaving for another country. International shipping updates are not always updated frequently with USPS. Many times we do not see an update until the package is actually delivered. Please give it at least 5-20 business days for delivery.

Pre-paid Pre-orders Shipping Time

If you placed a pre-paid pre-order, then it can take us 1-2 weeks to get the product in stock and process the order and only after to ship it to you with a local/domestic or expedited shipping. Please, don't send us inquires if 1-2 weeks have not been passed since your pre-order date.

If you ordered any PRE-PAID PRE-ORDER, it can take us 1-2 weeks to get the cases in stock and process the order and only after to ship it to you with a local/domestic or expedited shipping. Please, don't send us inquires if 1-2 weeks have not been passed since your order date.
How long does it take for shipments to arrive?
Local/Domestic Shipping (United States)

We ship everything out first class with USPS and UPS. Local/Domestic (United States) orders shipping take around 4-7 business days to arrive.

Expedited Shipping (United States)

Expedited (United States) orders shipping take around 2-4 business days.

International Shipping

International (Worldwide) orders take around 5-22 business days.

Note: depends from your order time and day the order processing time can be within 12-48 hours.

Do you ship internationally?
Yes. We ship internationally (Worldwide)
Will I receive a shipping notification and order tracking number?
After every order is processed and fulfilled, we will send out an update with the order tracking number, to make sure you receive updates along the way and can check your order delivery process and time.
How do I return my order?

We are happy to accept returns if the product is in it's original packaging.

What you will need to do is read an information on the following page and send the case to the address mentioned there: https://uviyo.com/pages/return-refund-policy

When you send the product back, we will need you to provide us either the tracking number or a copy of the link (send it to us ask@uviyo.com), otherwise we will not know if we received your return or not. Moreover, write on the package the order # and return purpose. USPS should be the cheapest option. Then once the package has arrived safely and inspected we can exchange or refund your full order!

PLEASE NOTE: Returns must be initiated within 30 days upon delivery of the order.


What are available Payment Methods?
Credit Card Form, APPLE PAY, PayPal Credit Card Form (no need account), PayPal Account. We accept the following cards: VISA, MASTER CARD, DISCOVER NETWORK, AMERICAN EXPRESS



140 58th Street, Unit #1G
Brooklyn, NY 11220

***Note: Don't send any returns to this address. They won't be accepted.


For any issues with the orders placed on Uviyo.com, you can e-mail us: ask@uviyo.com

Working Hours:

8AM - 3PM CST Monday - Friday

***Note: Our support team will come back to you within 30m-72h

For more questions you can reach us here:


Let customers speak for us

560 reviews
Good case phone will last inside this case.

So far so good holds phone fast tight and waterproof Better than the lifeprof case I had before. Appears to be heavier build. Closing covers over plug in and headphone appear to be of better quality.
I like the clear back so I can see my phone color. Overall the best case I have ever owned. Better than the otter box and the life prof. But this is just my thoughts much lower cost. As and they communicate with there customers. I ordered two cases before the phone had been released. They let me know only one color was in. And it would be two to four weeks before the other colors were were in. As and did I want to change my order. As my wife and I are handicapped and drop them all the time of course we will take any color who cares. They did get them to us straight away. So far my experience has been above average. New company for me but will stick around and use them again. A+


Fabulous phone never runs flat compatability with everything I use at work and the solar cell is brilliant too waterproof too recommend this product to anyone

Superb casing for my note 8

Worth for the money!

Broken Phone

The camera lens of my pixel 2 broke after dropping it in this case.

Amazing case.

Best case I have for my Pixel 2.